Goods & Services

(1) Downloadable software in the nature of a mobile application for management of customer accounts and sales; computer systems comprised of processors, personal computers and servers and software for automating customer support services, namely diagnosis and troubleshooting of computer hardware and computer software problems, help desk services offered via telephone, email and an interactive website that allows customers to send and receive messages concerning products and services questions, in the field of information technology, telecommunications, financial services, hospitality, logistics, insurance and retail industries and sales tasks, namely making product presentations, mailing sales literature and scheduling meetings with existing and prospective clients, in the field of information technology, telecommunications, financial services, hospitality, logistics, insurance and retail industries, and for integrating automated customer support service namely diagnosis and troubleshooting of computer hardware and computer software problems, help desk services offered via telephone, email and an interactive website that allows customers to send and receive messages concerning products and services questions, in the field of information technology, telecommunications, financial services, hospitality, logistics, insurance and retail industries and sales tasks, namely making product presentations, mailing sales literature and scheduling meetings with existing and prospective clients, in the field of information technology, telecommunications, financial services, hospitality, logistics, insurance and retail industries with live agent assistance; computer systems comprised of processors, personal computers and servers and software for managing customer service and sales interactions delivered to consumers through computing and communications devices, namely computers, tablets, phones and kiosks; computer systems comprised of processors, personal computers and servers and software for automating, managing and analyzing live agent interactions with customers over computer and phone networks; computer systems comprised of computer processors, personal computers and servers and software for the classification, navigation, search, retrieval, display and distribution of information in the field of customer support services, namely diagnosis and troubleshooting of computer hardware and computer software problems, help desk services offered via telephone, email and an interactive website that allows customers to send and receive messages concerning products and services questions, in the field of information technology, telecommunications, financial services, hospitality, logistics, insurance and retail industries and sales tasks, namely making product presentations, mailing sales literature and scheduling meetings with existing and prospective clients, in the field of information technology, telecommunications, financial services, hospitality, logistics, insurance and retail industries, via computer databases and over computer networks; computer systems comprised of processors, personal computers and servers and software for measuring and analyzing customer activity in automated customer interactions and agent-assisted customer interactions to predict and understand customer requests, preferences and interests; computer systems comprised of processors, personal computers and servers and software used to create and administer software for automating customer support services, namely diagnosis and troubleshooting of computer hardware and computer software problems, help desk services offered via telephone, email and an interactive website that allows customers to send and receive messages concerning products and services questions, in the field of information technology, telecommunications, financial services, hospitality, logistics, insurance and retail industries and sales tasks, namely making product presentations, mailing sales literature and scheduling meetings with existing and prospective clients, in the field of information technology, telecommunications, financial services, hospitality, logistics, insurance and retail industries. (1) Outsourcing services in the field of customer support and analysis in the nature of customer services, telemarketing and computer technical support; back office services, namely, administrative accounting services, business administration consulting, documentation reproduction, documentation copying tasks, business records management, documentation indexing for others, accounting, consulting and customer analytics, namely, market analysis, process analytics in the nature of the development and the implementation of business development strategy plans and business management projects; operation of offshore businesses for others in the field of information technology, telecommunications, financial services, hospitality, logistics, insurance and retail industries; predictive customer experience services, namely, managing customer sales and service experiences, and measuring, analyzing, and predicting customer satisfaction; contact center services for managing end customer interactions enabling marketers to plan, personalize, optimize and customize communications with customers throughout the marketing, sales, and service lifecycle (2) Telecommunication services, namely providing remote Internet access to a third-party computer for the activation and operation through the use of voice commands (3) Customer contact services, namely developing, managing, and maintaining enterprise-grade, integrated speech customer contact software applications, delivered as a universal managed service

Goods & Services

(1) Computer systems comprised of computer processors, personal computers and servers and software for automating customer support services, namely diagnosis and troubleshooting of computer hardware and computer software problems, help desk services offered via telephone, email and an interactive website that allows customers to send and receive messages concerning products and services questions, in the field of information technology, telecommunications, financial services, hospitality, logistics, insurance and retail industries and sales tasks, namely making product presentations, mailing sales literature and scheduling meetings with existing and prospective clients, in the field of information technology, telecommunications, financial services, hospitality, logistics, insurance and retail industries, and for integrating automated customer support service namely diagnosis and troubleshooting of computer hardware and computer software problems, help desk services offered via telephone, email and an interactive website that allows customers to send and receive messages concerning products and services questions, in the field of information technology, telecommunications, financial services, hospitality, logistics, insurance and retail industries and sales tasks, namely making product presentations, mailing sales literature and scheduling meetings with existing and prospective clients, in the field of information technology, telecommunications, financial services, hospitality, logistics, insurance and retail industries with live agent assistance; computer systems comprised of computer processors, personal computers and servers and software for managing customer service and sales interactions delivered to consumers through computing and communications devices, namely computers, tablets, phones and kiosks; computer systems comprised of computer processors, personal computers and servers and software for automating, managing and analyzing live agent interactions with customers over computer and phone networks; computer systems comprised of computer processors, personal computers and servers and software for the classification, navigation, search, retrieval, display and distribution of information in the field of customer support services, namely diagnosis and troubleshooting of computer hardware and computer software problems, help desk services offered via telephone, email and an interactive website that allows customers to send and receive messages concerning products and services questions, in the field of information technology, telecommunications, financial services, hospitality, logistics, insurance and retail industries and sales tasks, namely making product presentations, mailing sales literature and scheduling meetings with existing and prospective clients, in the field of information technology, telecommunications, financial services, hospitality, logistics, insurance and retail industries, via computer databases and over computer networks; computer systems comprised of computer processors, personal computers and servers and software for measuring and analyzing customer activity in automated customer interactions and agent-assisted customer interactions to predict and understand customer requests, preferences and interests; computer systems comprised of computer processors, personal computers and servers and software used to create and administer software for automating customer support services, namely diagnosis and troubleshooting of computer hardware and computer software problems, help desk services offered via telephone, email and an interactive website that allows customers to send and receive messages concerning products and services questions, in the field of information technology, telecommunications, financial services, hospitality, logistics, insurance and retail industries and sales tasks, namely making product presentations, mailing sales literature and scheduling meetings with existing and prospective clients, in the field of information technology, telecommunications, financial services, hospitality, logistics, insurance and retail industries (1) Outsourcing services in the field of customer support and analysis in the nature of customer support services, namely diagnosis of computer hardware and computer software problems, help desk services offered via telephone, email and an interactive website that allows customers to send and receive messages concerning products and services questions, in the field of information technology, telecommunications, financial services, hospitality, logistics, insurance and retail industries, telemarketing services and computer technical support, namely troubleshooting of computer hardware and software problems, monitoring global computer network systems; back office services, namely, administrative accounting services, business administration consulting, documentation reproduction, documentation copying tasks, business records management, documentation indexing for others, accounting, business organization consulting and customer analytics, namely, market analysis, process analytics in the nature of the development and the implementation of business development strategy plans and business management projects; operation of offshore businesses for others in the field of information technology, telecommunications, financial services, hospitality, logistics, insurance and retail industries; predictive customer experience services, namely, managing customer sales and service experiences, and measuring, analyzing, and predicting customer satisfaction; contact center services for managing end customer interactions enabling marketers to plan, personalize, optimize and customize communications with customers throughout the marketing, sales, and service lifecycle (2) Customer contact services, namely developing, managing, and maintaining enterprise-grade, integrated speech customer contact software applications, delivered as a universal managed service

Goods & Services

(1) Computer systems comprised of computer processors, personal computers and servers and software for automating customer support services, namely diagnosis and troubleshooting of computer hardware and computer software problems, help desk services offered via telephone, email and an interactive website that allows customers to send and receive messages concerning products and services questions, in the field of information technology, telecommunications, financial services, hospitality, logistics, insurance and retail industries and sales tasks, namely making product presentations, mailing sales literature and scheduling meetings with existing and prospective clients, in the field of information technology, telecommunications, financial services, hospitality, logistics, insurance and retail industries, and for integrating automated customer support service namely diagnosis and troubleshooting of computer hardware and computer software problems, help desk services offered via telephone, email and an interactive website that allows customers to send and receive messages concerning products and services questions, in the field of information technology, telecommunications, financial services, hospitality, logistics, insurance and retail industries and sales tasks, namely making product presentations, mailing sales literature and scheduling meetings with existing and prospective clients, in the field of information technology, telecommunications, financial services, hospitality, logistics, insurance and retail industries with live agent assistance; computer systems comprised of computer processors, personal computers and servers and software for managing customer service and sales interactions delivered to consumers through computing and communications devices, namely computers, tablets, phones and kiosks; computer systems comprised of computer processors, personal computers and servers and software for automating, managing and analyzing live agent interactions with customers over computer and phone networks; computer systems comprised of computer processors, personal computers and servers and software for the classification, navigation, search, retrieval, display and distribution of information in the field of customer support services, namely diagnosis and troubleshooting of computer hardware and computer software problems, help desk services offered via telephone, email and an interactive website that allows customers to send and receive messages concerning products and services questions, in the field of information technology, telecommunications, financial services, hospitality, logistics, insurance and retail industries and sales tasks, namely making product presentations, mailing sales literature and scheduling meetings with existing and prospective clients, in the field of information technology, telecommunications, financial services, hospitality, logistics, insurance and retail industries, via computer databases and over computer networks; computer systems comprised of computer processors, personal computers and servers and software for measuring and analyzing customer activity in automated customer interactions and agent-assisted customer interactions to predict and understand customer requests, preferences and interests; computer systems comprised of computer processors, personal computers and servers and software used to create and administer software for automating customer support services, namely diagnosis and troubleshooting of computer hardware and computer software problems, help desk services offered via telephone, email and an interactive website that allows customers to send and receive messages concerning products and services questions, in the field of information technology, telecommunications, financial services, hospitality, logistics, insurance and retail industries and sales tasks, namely making product presentations, mailing sales literature and scheduling meetings with existing and prospective clients, in the field of information technology, telecommunications, financial services, hospitality, logistics, insurance and retail industries (1) Outsourcing services in the field of customer support and analysis in the nature of customer support services, namely diagnosis of computer hardware and computer software problems, help desk services offered via telephone, email and an interactive website that allows customers to send and receive messages concerning products and services questions, in the field of information technology, telecommunications, financial services, hospitality, logistics, insurance and retail industries, telemarketing services and computer technical support, namely troubleshooting of computer hardware and software problems, monitoring global computer network systems; back office services, namely, administrative accounting services, business administration consulting, documentation reproduction, documentation copying tasks, business records management, documentation indexing for others, accounting, business organization consulting and customer analytics, namely, market analysis, process analytics in the nature of the development and the implementation of business development strategy plans and business management projects; operation of offshore businesses for others in the field of information technology, telecommunications, financial services, hospitality, logistics, insurance and retail industries; predictive customer experience services, namely, managing customer sales and service experiences, and measuring, analyzing, and predicting customer satisfaction; contact center services for managing end customer interactions enabling marketers to plan, personalize, optimize and customize communications with customers throughout the marketing, sales, and service lifecycle (2) Customer contact services, namely developing, managing, and maintaining enterprise-grade, integrated speech customer contact software applications, delivered as a universal managed service

Goods & Services

(1) Computer systems and software for automating customer service and sales tasks, and for integrating automated customer service and sales tasks with live agent assistance; computer systems and software for managing customer service and sales interactions delivered to consumers through computing and communications devices, namely computers, tablets, phones and kiosks; computer systems and software for automating, managing and analyzing live agent interactions with customers over computer and phone networks; computer systems and software for the classification, navigation, search, retrieval, display and distribution of information in computer databases and over computer networks; computer systems and software for measuring and analyzing customer activity in automated interactions and agent-assisted interactions to predict and understand customer requests, preferences and interests; computer systems and software used to create and administer software for automating customer service and sales tasks.