2023
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Invention
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Method and apparatus for facilitating customer-agent interactions using augmented reality. Method... |
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Invention
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Method and apparatus for facilitating customer-agent interactions using augmented reality.
Metho... |
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Invention
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Method and system for providing post-interaction assistance to users. A method and system for pro... |
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Invention
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Method and system for facilitating user conversations with agents using online promotions. A meth... |
2022
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Invention
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Agent console for facilitating chat interactions with customers.
A chat console includes a chat ... |
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Invention
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Method and system for providing users with chat interaction experience within emails. A method an... |
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Invention
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Method and system for supplementing voice call agent interaction with another interaction channel... |
2021
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Invention
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Storing customer identifier in a smart device for enabling engagement with an enterprise. A metho... |
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Invention
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Method and system for facilitating a provisioning of advertisements to customers.
A computer-imp... |
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Invention
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System for handling multi-party interactions with agents of an enterprise and method thereof. A m... |
2020
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Invention
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Storing customer identifier in a smart device for enabling engagement with an enterprise.
A meth... |
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Invention
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Method and apparatus for providing assistance to calling customers. A method and apparatus for pr... |
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Invention
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Agent console for facilitating chat interactions with customers. A chat console includes a chat p... |
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Invention
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Agent console for facilitating assisted customer engagement.
An agent console provides interacti... |
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Invention
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Method and apparatus for providing web advertisements to users. A method and apparatus for provid... |
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Invention
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Method and apparatus for facilitating agent conversations with customers of an enterprise. In a m... |
2019
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Invention
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Method and apparatus for providing multimodal interaction assistance to callers. A method and app... |
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Invention
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Method and apparatus for facilitating persona-based agent interactions with online visitors. A me... |
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Invention
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Method for personalizing customer interaction experiences by routing to customer interaction chan... |
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Invention
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Method and apparatus for facilitating training of agents. A method and apparatus for facilitating... |
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Invention
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Method and apparatus for facilitating staffing of resources.
A computer-implemented method and a... |
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Invention
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Method and apparatus for facilitating interaction with customers on enterprise interaction channe... |
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Invention
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Method and apparatus for facilitating management of advertisement campaigns. A method and apparat... |
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Invention
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Method and apparatus for facilitating management of advertisement campaigns.
A method and appara... |
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Invention
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Method and apparatus for facilitating turn-based interactions between agents and customers of an ... |
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Invention
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Method and apparatus for selecting treatment for visitors to online enterprise channels. A method... |
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Invention
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Multi-tenant data integration. An enterprise application integration system (EAIS) is disclosed t... |
2018
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Invention
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Method and apparatus for optimizing customer service across multiple channels.
A method and appa... |
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Invention
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Method and apparatus for managing agent interactions with enterprise customers. A method and appa... |
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Invention
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Method and system for facilitating collaboration among enterprise agents. Method and system for f... |
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Invention
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Method and system for facilitating collaboration among enterprise agents.
Method and system for ... |
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Invention
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Method and apparatus for facilitating agent conversations with customers of an enterprise. A meth... |
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Invention
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Method and system for authenticating customers on call. A method and system for authenticating cu... |
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Invention
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Method and apparatus for provisioning optimized content to customers. A method and an apparatus f... |
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G/S
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Downloadable software in the nature of a mobile application for customer service and sales tasks;... |
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G/S
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Downloadable software in the nature of a mobile application for management of customer accounts a... |
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Invention
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Method and apparatus for training of conversational agents. A computer-implemented method and an ... |
2017
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G/S
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Computer systems comprised of computer processors, personal computers and servers and software fo... |
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G/S
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Computer systems comprised of processors, personal computers and servers and software for automat... |
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G/S
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Outsourcing services in the field of customer support and analysis in the nature of customer serv... |
2013
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G/S
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Computer systems comprising computer hardware and software for automating customer service and sa... |
2012
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G/S
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Computer systems and software for automating customer service and sales tasks, and for integratin... |
2004
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G/S
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Software platform in the field of speech and voice recognition software that models human convers... |
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G/S
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Telecommunication services, namely, voice and speech recognition for operation of a computer, by ... |