Goods & Services

Providing temporary use of on-line non-downloadable cloud-based software for sharing videos and data with both internal and external users, for use in the fields of customer engagement, computer security and physical security video systems; electronic storage of multiple digital video files

Goods & Services

Providing temporary use of on-line non-downloadable cloud-based software for sharing videos and data with both internal and external users, for use in the fields of customer engagement, computer security and physical security video systems; electronic storage of multiple digital video files

Goods & Services

Consulting services in the fields of business technology software, design and development of computer hardware, and computer software and cloud-based software deployment; providing temporary use of on-line non-downloadable enterprise and workforce engagement computer software for workforce forecasting and scheduling, knowledge and employee assistance, quality assurance, operational insights and analytics, and operational and performance management in the fields of customer service and engagement, customer and employee support, employee and operations management, and compliance and security management; providing temporary use of on-line non-downloadable computer software for use in customer relationship management (CRM) specifically with respect to self-service and automated customer engagement via intelligent personal assistant devices, online and mobile application customer self-service websites, and online social media; providing temporary use of on-line non-downloadable computer software for enterprise recording to enhance regulatory compliance and minimize fraud, namely, omnichannel recording of voice, text, screen, and video, compliance recording, voice biometrics and authentication, and real-time analysis of caller behavior and related call parameters to detect potential fraud

Goods & Services

Downloadable enterprise and workforce engagement computer software for workforce forecasting and scheduling, knowledge and employee assistance, quality assurance, operational insights and analytics, and operational and performance management in the fields of customer service and engagement, customer and employee support, employee and operations management, and compliance and security management; downloadable computer software for experience management, namely, software for capturing and correlating voice, video, email, text, chat, social digital, and survey interactions with customers for the purpose of improving customer service and experience; downloadable computer software for enterprise recording to enhance regulatory compliance and minimize fraud, namely, omnichannel recording of voice, text, screen, and video, compliance recording, voice biometrics and authentication, and real-time analysis of caller behavior and related call parameters to detect potential fraud Consulting services in the fields of business technology software, design and development of computer hardware, and computer software and cloud-based software deployment; providing temporary use of on-line non-downloadable enterprise and workforce engagement computer software for workforce forecasting and scheduling, knowledge and employee assistance, quality assurance, operational insights and analytics, and operational and performance management in the fields of customer service and engagement, customer and employee support, employee and operations management, and compliance and security management; providing temporary use of on-line non-downloadable computer software for use in customer relationship management (CRM) specifically with respect to self-service and automated customer engagement via intelligent personal assistant devices, online and mobile application customer self-service websites, and online social media; providing temporary use of on-line non-downloadable computer software for enterprise recording to enhance regulatory compliance and minimize fraud, namely, omnichannel recording of voice, text, screen, and video, compliance recording, voice biometrics and authentication, and real-time analysis of caller behavior and related call parameters to detect potential fraud

Goods & Services

Downloadable enterprise and workforce engagement computer software for workforce forecasting and scheduling, knowledge and employee assistance, quality assurance, operational insights and analytics, and operational and performance management in the fields of customer service and engagement, customer and employee support, employee and operations management, and compliance and security management; downloadable computer software for experience management, namely, software for capturing and correlating voice, video, email, text, chat, social digital, and survey interactions with customers for the purpose of improving customer service and experience; downloadable computer software for enterprise recording to enhance regulatory compliance and minimize fraud, namely, omnichannel recording of voice, text, screen, and video, compliance recording, voice biometrics and authentication, and real-time analysis of caller behavior and related call parameters to detect potential fraud Consulting services in the fields of business technology software, design and development of computer hardware, and computer software and cloud-based software deployment; providing temporary use of on-line non-downloadable enterprise and workforce engagement computer software for workforce forecasting and scheduling, knowledge and employee assistance, quality assurance, operational insights and analytics, and operational and performance management in the fields of customer service and engagement, customer and employee support, employee and operations management, and compliance and security management; providing temporary use of on-line non-downloadable computer software for use in customer relationship management (CRM) specifically with respect to self-service and automated customer engagement via intelligent personal assistant devices, online and mobile application customer self-service websites, and online social media; providing temporary use of on-line non-downloadable computer software for enterprise recording to enhance regulatory compliance and minimize fraud, namely, omnichannel recording of voice, text, screen, and video, compliance recording, voice biometrics and authentication, and real-time analysis of caller behavior and related call parameters to detect potential fraud

Goods & Services

Computer software consulting for workforce forecasting and scheduling, knowledge and employee assistance, quality assurance, operational insights and analytics, and operational and performance management all in the fields of customer service and engagement, customer and employee support, employee and operations management, and compliance and security management; consulting services for computer software for self-service, namely, intelligent virtual assistants, web and mobile self-service, and social communities; consulting services for computer software for experience management, namely, software for capturing and correlating voice, video, email, text, chat, social digital, and survey interactions with customers for the purpose of improving customer service and experience

Goods & Services

Computer hardware and downloadable software employing video for identifying security threats, assisting security personnel to mitigate risks, ensuring operational compliance, and improving fraud and security investigations; downloadable computer software for accessing a user interface of live and recorded surveillance video; downloadable surveillance and fraud investigation software for recording and monitoring video

Goods & Services

[ Computer software for use in collecting, analyzing and/or reporting real-time customer feedback, comments, and data regarding consumer experiences ] Business consultation and assistance services, namely, collecting, analyzing and/or reporting real-time customer feedback, comments, and data regarding consumer experiences with particular businesses, brands, products and/or services; Business consultation and assistance services, namely, providing assessments of consumer feedback about particular businesses, brands, products and/or services in an effort to improve consumer experience; Business consultation services, namely, design, implementation, and/or analysis of real-time customer feedback systems Software-as-a-Service (SaaS) services featuring software for use in collecting, analyzing and/or reporting real-time customer feedback, comments, and data concerning a consumer's experience with websites, web-based applications, mobile applications, mobile platforms, brick-and-mortar properties, at the point-of-sale, and with individual products and services; Technical support, namely, troubleshooting and/or monitoring of computer software for real-time customer feedback

Goods & Services

Business consultation and assistance services, namely, collecting, analyzing and/or reporting real-time customer feedback, comments, and data regarding consumer experiences with particular businesses, brands, products and/or services; Business consultation and assistance services, namely, providing assessments of consumer feedback about particular businesses, brands, products and/or services in an effort to improve consumer experience; Business consultation services, namely, design, implementation, and/or analysis of real-time customer feedback systems Software-as-a-Service (SaaS) services featuring software for use in collecting, analyzing and/or reporting real-time customer feedback, comments, and data concerning a consumer's experience with websites, web-based applications, mobile applications, mobile platforms, brick-and-mortar properties, at the point-of-sale, and with individual products and services; Technical support, namely, troubleshooting and/or monitoring of computer software for real-time customer feedback

Goods & Services

Computer software for use in collecting, analyzing and/or reporting real-time customer feedback, comments, and data regarding consumer experiences Business consultation and assistance services, namely, collecting, analyzing and/or reporting real-time customer feedback, comments, and data regarding consumer experiences with particular businesses, brands, products and/or services; Business consultation and assistance services, namely, providing assessments of consumer feedback about particular businesses, brands, products and/or services in an effort to improve consumer experience; Business consultation services, namely, design, implementation, and/or analysis of real-time customer feedback systems Software-as-a-Service (SaaS) services featuring software for use in collecting, analyzing and/or reporting real-time customer feedback, comments, and data concerning a consumer's experience with websites, web-based applications, mobile applications, mobile platforms, brick-and-mortar properties, at the point-of-sale, and with individual products and services; Technical support, namely, troubleshooting and/or monitoring of computer software for real-time customer feedback

Goods & Services

Software as a service (SAAS) services, namely, hosting software for use by others for use in workforce management

Goods & Services

E-commerce and analytical software, namely, for web analytics and particularly the measurement of customer satisfaction

Goods & Services

COMPUTER CONSULTATION AND COMPUTER DIAGNOSTIC SERVICES IN THE FIELD OF FUNCTIONABILITY, USABILITY AND EFFECTIVENESS OF WEB-BASED APPLICATIONS; MONITORING OF COMPUTER SYSTEMS IN THE FIELD OF FUNCTIONABILITY, USABILITY AND EFFECTIVENESS OF WEB-BASED APPLICATIONS

Goods & Services

Technology consulting services, namely the development of computer software programs, for consumer and business enterprises

Goods & Services

Computer software for monitoring, recording and analyzing customer interactions through various means and mechanisms of communication for the purpose of workforce optimization; computer software for scheduling, performance management, training and reporting on employees

Goods & Services

Development of computer software programs for consumer and business enterprises

Goods & Services

[ Computer software to monitor web sites for others ] Conducting advertising and marketing studies for web sites for others Computer services, namely, designing and implementing web site monitoring systems; and providing measurement evaluations of the use and design of web sites