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2022
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Invention
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Dynamic intent classification based on environment variables.
To prevent intent classifiers from... |
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Invention
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Systems and methods for sharing encoder output.
Embodiments described herein provide systems and... |
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Invention
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Variational auto-encoder for multivariate time series generation.
Certain aspects of the present... |
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Invention
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System and method for text analysis and routing of outgoing messages.
The present invention allo... |
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Invention
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Multivariate risk assessment via poisson shelves.
Detecting fraudulent activity can be a complex... |
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Invention
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System for minimizing repetition in intelligent virtual assistant conversations.
This disclosure... |
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Invention
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Automated conversation review to surface virtual assistant misunderstandings.
A scalable system ... |
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Invention
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System and method for logging and displaying routing of communication. The present invention allo... |
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Invention
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Systems and methods for automatic scheduling of a workforce.
Systems and methods are disclosed f... |
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Invention
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Automated system and method to prioritize language model and ontology pruning.
A system and meth... |
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Invention
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Automated system and method to prioritize language model and ontology expansion and pruning.
A s... |
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G/S
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In the fields of customer engagement and security, computer
hardware and downloaded computer sof... |
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G/S
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Computer hardware and downloaded computer software for use
in the fields of customer service and... |
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Invention
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Machine based expansion of contractions in text in digital media.
As described herein, a system ... |
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Invention
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Distributed sensing and video capture system and apparatus.
Systems and apparatus for sensing an... |
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Invention
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System and method of real-time automated determination of problem interactions. The present inven... |
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Invention
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System and method of automated routing and guidance based on continuous customer and customer ser... |
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Invention
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Systems and methods of utilizing machine learning components across multiple platforms.
An artif... |
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Invention
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Automatic discovery of business-specific terminology.
An IVR and chatbot, or other system, emplo... |
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Invention
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Apparatus, system, and method for natural language processing.
Various embodiments are described... |
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Invention
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System and method for calibrating a wfm scheduling module.
System and method for calibration of ... |
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Invention
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System and method for providing attributive factors, predictions, and prescriptive measures for e... |
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Invention
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System architecture for fraud detection.
An architecture for assessing and identifying fraudulen... |
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Invention
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Hybrid natural language understanding. Hybrid natural language understanding (NLU) systems and me... |
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Invention
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Natural language processing with non-ontological hierarchy models.
A non-ontological hierarchy f... |
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Invention
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System and computer-implemented method for in-page reporting of user feedback on a website or mob... |
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Invention
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Contextual awareness from social ads and promotions tying to enterprise.
Systems and methods for... |
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Invention
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Target tracking in a multi-camera surveillance system.
Tracking of targets in video captured by ... |
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Invention
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Partial automation of text chat conversations.
To allow the human customer service agents to spe... |
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Invention
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System to detect and reduce understanding bias in intelligent virtual assistants.
Disclosed is a... |
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2021
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Invention
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Method and apparatus for cell-based workforce scheduling.
A method for workforce scheduling by a... |
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Invention
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Interaction with a portion of a content item through a virtual assistant.
Techniques for interac... |
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Invention
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Method and system for virtual assistant conversations.
Techniques and architectures for implemen... |
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G/S
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Computer hardware and downloadable software employing video for identifying security threats, ass... |
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G/S
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Computer hardware and downloadable computer software for sharing videos and data with both intern... |
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Invention
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Detection of relational language in human-computer conversation.
Virtual assistants intelligentl... |
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Invention
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System and method of automated determination of use of sensitive information and corrective actio... |
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G/S
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Computer hardware and downloadable enterprise and workforce engagement computer software for work... |
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Invention
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System and method for developing a common inquiry response. The present application includes a me... |
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Invention
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System and method for developing a common inquiry response.
The present application includes a m... |
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Invention
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Combining unsupervised and semi-supervised deep clustering approaches for mining intentions from ... |
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Invention
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System and method for integrating and automatedly executing customer service representative resou... |
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Invention
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System and method for information gathering games for customer queues. The present application in... |
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Invention
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System and method for autoproducing a form. The present invention is a method and system for auto... |
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G/S
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Computer hardware and software for use in the fields of customer service and engagement, customer... |
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2020
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Invention
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Systems and methods for forecasting using events.
In an entity such as a call center, back offic... |
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Invention
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System and method for autoproducing a form.
The present invention is a method and system for aut... |
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G/S
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Computer software consulting for workforce forecasting and scheduling, knowledge and employee ass... |
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Invention
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Near real-time visualizations for intelligent virtual assistant responses.
A real-time conversat... |
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2017
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Invention
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Virtual communications identification system with integral archiving protocol. A system for data ... |
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2016
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G/S
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Business consultation and assistance services, namely, collecting, analyzing and/or reporting rea... |
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2015
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G/S
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Computer software for use in collecting, analyzing and/or reporting real-time customer feedback, ... |
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2014
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G/S
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Cloud computing services, namely, the provision of software for customer relationship management,... |
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2013
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G/S
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Computer software services, namely customized monitoring and surveillance of the technological fu... |
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G/S
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Data processing services of data from users and from users' interactions across the customer touc... |
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2012
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G/S
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Computer consultation and computer diagnostic services in the field of functionability, usability... |
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G/S
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Computer consulting services in the field of initial computer system design and computer system e... |
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2011
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G/S
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Software as a service (SAAS) services, namely, hosting software for use by others for use in work... |
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2009
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Invention
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Enhanced multi-modal communication. Systems and methods for handling dual modality communication ... |
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G/S
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Computer hardware, namely, IP-based network video recorder for use in the collection, retention, ... |
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G/S
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E-commerce and analytical software, namely, for web analytics and particularly the measurement of... |
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2008
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G/S
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COMPUTER CONSULTATION AND COMPUTER DIAGNOSTIC SERVICES IN THE FIELD OF FUNCTIONABILITY, USABILITY... |
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2007
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G/S
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Technology consulting services, namely the development of computer software programs, for consume... |
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2006
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G/S
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Computer software for the purpose of workforce optimization, namely, for monitoring, recording an... |
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G/S
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Computer software for monitoring, recording and analyzing
customer interactions through various ... |
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2005
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G/S
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Computer software for monitoring, recording and analyzing customer interactions through various m... |
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2004
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G/S
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Development of computer software programs for consumer and business enterprises |
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2000
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G/S
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Computer software to monitor web sites for others. Computer services, namely designing and implem... |
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G/S
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[ Computer software to monitor web sites for others ] Conducting advertising and marketing studie... |
