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2023
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Invention
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Method and system for virtual assistant conversations.
Techniques and architectures for implemen... |
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Invention
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System and method for text analysis and routing of outgoing messages.
The present invention allo... |
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Invention
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Automated system and method to prioritize language model and ontology expansion and pruning.
A s... |
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Invention
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Real time contextual event notification system with call state awareness.
A real time contextual... |
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Invention
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Real-time application event detection for context-rich notifications and coaching.
A realtime co... |
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Invention
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Real-time linguistic and acoustic detection for context-rich notifications and coaching.
A real-... |
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Invention
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Systems and methods for forecasting using events.
In an entity such as a call center, back offic... |
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Invention
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System and method for calibrating a wfm scheduling module.
System and method for calibration of ... |
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Invention
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Dynamic web content based on natural language processing (nlp) inputs.
Systems and methods are p... |
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Invention
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Realtime contextual event notification system.
A realtime contextual event notification system t... |
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Invention
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System and method for real-time predictive scheduling. The present application includes a method ... |
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Invention
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System and method for adapting sentiment analysis to user profiles to reduce bias.
Provided is a... |
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Invention
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Virtual communications assessment system in a multimedia environment.
A system for data recordin... |
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Invention
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Framework for the automated determination of classes and anomaly detection methods for time serie... |
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Invention
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System and method for generating wrap up information.
A system for generating wrap-up informatio... |
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Invention
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System and method for generating wrap up information. A system for generating wrap-up information... |
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2022
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Invention
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Dynamic intent classification based on environment variables. To prevent intent classifiers from ... |
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Invention
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User interface for fraud alert management.
A system for a graphical user interface for fraud det... |
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Invention
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Automated validation of information exchanged during interactions.
A system including an interac... |
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Invention
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Systems and methods for sharing encoder output. Embodiments described herein provide systems and ... |
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Invention
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Automated interaction processing systems.
An automated interaction processing system is deployed... |
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Invention
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Variational auto-encoder for multivariate time series generation.
Certain aspects of the present... |
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Invention
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System and methods for summarizing transcribed audio.
A system and method use a trained transfor... |
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Invention
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System and method for text analysis and routing of outgoing messages. The present invention allow... |
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Invention
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Multivariate risk assessment via poisson shelves. Detecting fraudulent activity can be a complex,... |
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Invention
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System and method for suggesting and generating a customer service template.
The template genera... |
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Invention
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Iterative speech recognition with semantic interpretation.
An interactive voice response (IVR) s... |
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Invention
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Input-aware and input-unaware iterative speech recognition.
An interactive voice response (IVR) ... |
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Invention
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System for minimizing repetition in intelligent virtual assistant conversations. This disclosure ... |
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Invention
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Real-time account analytics for detecting fraudulent activity.
A system for detecting fraudulent... |
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Invention
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User persona injection for task-oriented virtual assistants.
An intelligent virtual assistant (I... |
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Invention
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Task gathering for asynchronous task-oriented virtual assistants.
An intelligent virtual assista... |
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Invention
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Task oriented asynchronous virtual assistant interface.
An intelligent virtual assistant (IVA) i... |
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Invention
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Generating conversational ai response suggestions.
The present disclosure describes methods and ... |
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Invention
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Influence scoring for segment analysis systems and methods.
The segment analysis system analyzes... |
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Invention
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Automated conversation review to surface virtual assistant misunderstandings. A scalable system p... |
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Invention
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Selecting forecasting algorithms using motifs and classes.
Methods and systems for selecting a f... |
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Invention
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Selecting forecasting algorithms using motifs.
The present disclosure describes methods and syst... |
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Invention
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System and method for logging and displaying routing of communication. The present invention allo... |
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Invention
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Anomaly detection systems and methods.
An anomaly detection system using machine learning to gen... |
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Invention
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Systems and methods for automatic scheduling of a workforce. Systems and methods are disclosed fo... |
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Invention
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Automated system and method to prioritize language model and ontology pruning.
A system and meth... |
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Invention
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Automated system and method to prioritize language model and ontology expansion and pruning. A sy... |
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G/S
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In the fields of customer engagement and security, computer
hardware and downloaded computer sof... |
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G/S
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Computer hardware and downloaded computer software for use
in the fields of customer service and... |
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Invention
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Machine based expansion of contractions in text in digital media. As described herein, a system f... |
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Invention
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Systems and methods of utilizing machine learning components across multiple platforms.
An artif... |
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2021
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G/S
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Computer hardware and downloadable software employing video for identifying security threats, ass... |
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G/S
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Providing temporary use of on-line non-downloadable cloud-based software for sharing videos and d... |
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G/S
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Consulting services in the fields of business technology software, design and development of comp... |
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G/S
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Downloadable enterprise and workforce engagement computer software for workforce forecasting and ... |
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Invention
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Combining unsupervised and semi-supervised deep clustering approaches for mining intentions from ... |
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G/S
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Computer hardware and software for use in the fields of customer service and engagement, customer... |
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2020
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G/S
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Computer software consulting for workforce forecasting and scheduling, knowledge and employee ass... |
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2017
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Invention
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Virtual communications identification system with integral archiving protocol. A system for data ... |
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2016
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G/S
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Business consultation and assistance services, namely, collecting, analyzing and/or reporting rea... |
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2015
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G/S
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Computer software for use in collecting, analyzing and/or reporting real-time customer feedback, ... |
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G/S
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[ Computer software for use in collecting, analyzing and/or reporting real-time customer feedback... |
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2014
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G/S
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Cloud computing services, namely, the provision of software for customer relationship management,... |
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2013
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G/S
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Computer software services, namely customized monitoring and surveillance of the technological fu... |
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2012
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G/S
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Computer consultation and computer diagnostic services in the field of functionability, usability... |
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2011
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G/S
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Software as a service (SAAS) services, namely, hosting software for use by others for use in work... |
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2009
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Invention
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Enhanced multi-modal communication. Systems and methods for handling dual modality communication ... |
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G/S
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Computer hardware, namely, IP-based network video recorder for use in the collection, retention, ... |
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G/S
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E-commerce and analytical software, namely, for web analytics and particularly the measurement of... |
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2008
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G/S
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COMPUTER CONSULTATION AND COMPUTER DIAGNOSTIC SERVICES IN THE FIELD OF FUNCTIONABILITY, USABILITY... |
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2007
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G/S
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Technology consulting services, namely the development of computer software programs, for consume... |
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2006
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G/S
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Computer software for the purpose of workforce optimization, namely, for monitoring, recording an... |
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G/S
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Computer software for monitoring, recording and analyzing
customer interactions through various ... |
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2005
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G/S
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Computer software for monitoring, recording and analyzing customer interactions through various m... |
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2004
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G/S
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Development of computer software programs for consumer and business enterprises |
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2000
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G/S
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Computer software to monitor web sites for others. Computer services, namely designing and implem... |
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G/S
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[ Computer software to monitor web sites for others ] Conducting advertising and marketing studie... |
