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2022
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Invention
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Communication attempts management system for managing a dialer in a contact center.
A dialer in ... |
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Invention
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Limited derogation of contact center agent skill levels.
A call handler in a contact center is c... |
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|
Invention
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Pacing limited-content text messages.
Various embodiments of the invention provide methods, syst... |
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Invention
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Adaptable data source connection strings.
Various embodiments of the invention provide methods, ... |
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2021
|
Invention
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Communication attempts management system for managing a dialer in a contact center. A dialer in a... |
|
|
Invention
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Best time to send limited-content text messages to parties.
Technologies are disclosed for deter... |
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2017
|
Invention
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Agent override of a call answering outcome determination of an outbound call in a contact center.... |
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2010
|
G/S
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Computerized telephony services, namely next generation telephony solution providing a total Sess... |
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2006
|
Invention
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Method and system for distributing outbound telephone calls. A method and system is provided for ... |
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|
Invention
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System and method for contact device dynamic downloads.
Modeled contact results for contact atte... |
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Invention
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System and method for preemptive goals based routing of contact records. A method and system is p... |
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2003
|
Invention
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System and method for common account based routing of contact records. A method and system is pro... |
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2000
|
Invention
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System for interactive playback of prerecorded messages. The present invention provides a communi... |
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1999
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G/S
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Computer hardware and software for automatic processing of inbound and outbound telephone calls; ... |
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|
Invention
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System for pre-recording and later interactive playback of scripted messages during a call engage... |
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1996
|
Invention
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Method and system for optimized scheduling. A method of optimizing the scheduling of tasks may be... |
