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2023
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Invention
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Method for prioritizing agents for working from office via a wfm application in a hybrid contact ... |
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Invention
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System and method for allocating multi-functional resources.
A computerized system and method fo... |
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Invention
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System and methods to effectively route traffic and proactively scale infra in the partner region... |
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Invention
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Systems and methods for detecting complaint interactions.
A computer based system and method for... |
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Invention
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Method and system for automatically pointing on an influencer on a measured performance change.
... |
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Invention
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Systems and methods for prioritizing emergency calls. Systems for and methods of determining the ... |
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Invention
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Authentication via a dynamic passphrase.
A computerize method for voice authentication of a cust... |
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Invention
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System and method for predicting service metrics using historical data.
Methods and systems for,... |
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2022
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Invention
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System and method for calculating agent skill satisfaction index and utilization thereof. A compu... |
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Invention
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Computerized monitoring of digital audio signals.
A digital audio quality monitoring device uses... |
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G/S
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Downloadable computer software and downloadable computer applications for management of digital s... |
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G/S
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Computer software, downloadable computer software and
computer applications for use in the field... |
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Invention
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Real-time agent assistance using real-time automatic speech recognition and behavioral metrics. A... |
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Invention
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Industry benchmark forecasting in workforce management. A method for providing anonymized contact... |
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G/S
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Providing temporary use of online non-downloadable software for collecting, processing, integrati... |
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G/S
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Non-downloadable software for collecting, processing,
integrating and displaying data from one o... |
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Invention
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Systems and methods for finding an interaction subset within a set of interactions. A method and ... |
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Invention
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System and method for intelligent personalized screen recording.
A computerized system and metho... |
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Invention
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Method for determining cognitive load-driven concurrency limits based on text complexity.
A work... |
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Invention
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System and method for authorizing time-off for a skill to increase agents digital availability in... |
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Invention
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System and method for quality planning data evaluation using target kpis.
Systems and methods fo... |
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Invention
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System and methods to derive knowledge base article relevancy score.
Coaching systems and method... |
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Invention
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Masking compliance measurement system.
A system is adapted to automatically evaluate compliance ... |
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Invention
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System and methods of identifying and utilizing agent credibility divergence in contact center qu... |
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Invention
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System and method for monitoring an unavailability-interval type to adjust agent-schedule to be i... |
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Invention
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System and method for increasing productivity of agents in a contact center by improving an autom... |
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G/S
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recorded computer software, downloadable computer software and downloadable computer applications... |
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G/S
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Computer software, cloud-based computer software,
downloadable computer software and computer ap... |
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Invention
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Systems and methods for automation discovery recalculation using dynamic time window optimization... |
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Invention
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System and method for converting a time-off request of an agent to a shift-trade with another age... |
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Invention
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Systems and methods for advanced text template discovery for automation.
A system and method may... |
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Invention
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System and method for automatically responding to negative content.
A computer based system and ... |
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Invention
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Total screen recording system and methods.
Screen recording systems and methods, and non-transit... |
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Invention
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System and method for predicting service metrics using historical data.
A method for allocating ... |
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Invention
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System and method for operating an effective gamification application pursuit.
A computerized-me... |
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Invention
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Semantic search systems and methods.
Semantic search systems and methods, and non-transitory com... |
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Invention
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Automatic storage management in networked data storage systems using storage device monitoring. A... |
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Invention
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System and method for measuring an agent engagement index and associating actions to improve ther... |
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Invention
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Staff requirement generation method and system accounting for multi-skill and multi-session effic... |
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Invention
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System and method for determining an agent proficiency when addressing concurrent customer sessio... |
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Invention
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Systems and methods for decomposition in workforce optimization with search sub-problems.
System... |
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Invention
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System and method for identifying nonadherence to contact center practice rules.
A computerized-... |
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Invention
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System and method for prioritizing agents for working from office in a hybrid contact center work... |
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Invention
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Identification and classification of talk-over segments during voice communications using machine... |
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Invention
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System and method for real-time fraud detection in voice biometric systems using phonemes in frau... |
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2021
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Invention
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Analytics to increase performance of robotic process automation solutions.
A system is provided ... |
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Invention
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System and method for spoofing detection.
A system and method for classification of voice sample... |
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Invention
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System and method for predicting target-agents for shift-trade request based on trading trends of... |
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Invention
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Predictive screen recording. A computerized-method for a personalized screen recording in a conta... |
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Invention
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System and methods to find behavioral index with coaching precedence score.
Methods of providing... |
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Invention
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System and method for identifying truthfulness of a disposition in a contact center.
A computeri... |
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Invention
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System and method for identifying and utilizing effectiveness of an agent handling elevated chann... |
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Invention
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Systems and methods automatically adjusting minimum support for routing mining. A method and syst... |
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Invention
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Automated staffing profile distribution with multi-variable optimization.
Methods of determining... |
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Invention
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System and method for tracking web interactions with real time analytics. A device, system and me... |
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2018
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G/S
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Computer software for data gathering, processing and analyzing employee persona, employee-custome... |
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G/S
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Computer software for data gathering, processing and
analyzing employee persona, employee engage... |
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G/S
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Recorded computer software, downloadable computer software and computer applications for use in t... |
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G/S
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Computer software, downloadable computer software and computer applications for use in the fields... |
