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2022
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Invention
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System and method for improvements to pre-processing of data for forecasting. An on-premises syst... |
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Invention
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Utilizing conversational artificial intelligence to train agents. A system for utilizing conversa... |
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G/S
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Designing and managing for others outbound marketing campaigns in the fields of contact center an... |
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G/S
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Advertising and marketing services, namely, designing and managing for others outbound marketing ... |
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Invention
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Analyzing learning content via agent performance metrics. A method of automated analysis of learn... |
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Invention
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Systems and methods relating to predictive routing and occupancy balancing. A method of routing i... |
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2021
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Invention
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Systems and methods related to applied anomaly detection and contact center computing environment... |
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Invention
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Method and system for robust wait time estimation in a multi-skilled contact center with abandonm... |
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Invention
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Systems and methods for conducting an automated dialogue. A method for conducting an automated di... |
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Invention
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Confidence classifier within context of intent classification. A method of applying a confidence ... |
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Invention
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Systems and methods relating to post-purchase support of customers. A method facilitating a custo... |
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Invention
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Systems and methods relating to asynchronous resolution of customer requests in contact center. A... |
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Invention
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Method and system for scalable contact center agent scheduling utilizing automated ai modeling an... |
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Invention
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Cumulative average spectral entropy analysis for tone and speech classification. A contact center... |
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G/S
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Computer software for debt collection and recovery and management of related workflow, namely, fo... |
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Invention
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System and method for personalization as a service. A method related to customers orchestrating e... |
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Invention
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System and method for conducting an automated interview session. A method for conducting an autom... |
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G/S
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COMPUTER SOFTWARE FOR CONTACT CENTER MANAGEMENT; DOWNLOADABLE CLOUD COMPUTER SOFTWARE FOR CONTACT... |
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G/S
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ADVERTISING AND MARKETING SERVICES. |
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G/S
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ADVERTISING AND MARKETING SERVICES; DESIGNING AND MANAGING FOR OTHERS OUTBOUND MARKETING CAMPAIGN... |
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G/S
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ADVERTISING AND MARKETING SERVICES. TELECOMMUNICATIONS SERVICES, NAMELY, VOICE OVER INTERNET PROT... |
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G/S
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Advertising and marketing services
Telecommunications services, namely, voice over internet proto... |
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G/S
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Computer software for contact center management; Downloadable cloud computer software for contact... |
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G/S
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Advertising and marketing services; Designing and managing for others outbound marketing campaign... |
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G/S
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Advertising and marketing services |
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2019
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G/S
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Operating on-line marketplace featuring applications for management of contact centers and other ... |
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G/S
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Operating on-line marketplace featuring applications for
management of contact centers and other... |
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2018
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Invention
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Systems and methods for chatbot generation. A method for constructing a deterministic dialogue tr... |
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Invention
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Systems and methods for chatbot generation. A method for configuring a topic-specific chatbot com... |
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Invention
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System and method for re-authentication of asynchronous messaging. A system and method are presen... |
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Invention
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Systems and methods for load balancing across media server instances. A system and method are pre... |
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Invention
|
Automatic quality management of chat agents via chat bots. A method for automated quality managem... |
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Invention
|
System and method for dynamic dialog control for contact center systems. A system and method for ... |
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Invention
|
System and method for self-deploying and self-adapting contact center components. A system and me... |
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G/S
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Computer software for contact center management, namely, computer and telecommunications programs... |
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G/S
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Computer software for computerized telecommunications and telephony control for contact center ma... |
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G/S
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Computer software for contact center management; software for use in developing interactive user ... |
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G/S
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Telecommunications services, namely, voice over internet protocol (voip) services and hosted priv... |
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G/S
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Computer software for contact center management; downloadable cloud computer software for contact... |
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G/S
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Telecommunications services, namely, voice over internet protocol (VOIP) services and hosted priv... |
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G/S
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Downloadable software for enabling customer communication, engagement, and support across digital... |
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2017
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G/S
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Computer software for contact center management;
downloadable cloud computer software for contac... |
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Invention
|
Contact center system and method for advanced outbound communications to a contact group. A metho... |
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Invention
|
Virtual interactions in contact center operations. A contact center has channels for receiving co... |
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G/S
|
Telecommunications Services, namely, Voice Over Internet Protocol (VOIP) Services and Hosted Priv... |
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G/S
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Computer Software for Contact Center Management; Downloadable Cloud Computer Software for Contact... |
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G/S
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Computer Software for Contact Center Management; Software for Use in Developing Interactive User ... |
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Invention
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Connected machine initiated service |
|
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Invention
|
Connected machine initiated service. Establishing a communications session between a plurality of... |
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Invention
|
Connected machine initiated service. Event data that includes an identification of a registered d... |
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Invention
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Connected machine initiated service. ABSTRACT An event server receives, prior to start of a commu... |
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2016
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Invention
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Data-driven dialogue enabled self-help systems. ABSTRACT A method for operating an automated self... |
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Invention
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Data-driven dialogue enabled self-help systems. A method for configuring an automated self-help s... |
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Invention
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Optimized routing of interactions to contact center agents based on machine learning. A system th... |
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Invention
|
Optimized routing of interactions to contact center agents based on machine learning. A system fo... |
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Invention
|
Data driven speech enabled self-help systems and methods of operating thereof. A method for provi... |
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Invention
|
Data driven speech enabled self-help systems and methods of operating thereof. ABSTRACT A method ... |
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Invention
|
Data driven speech enabled self-help systems and methods of operating thereof. A method for confi... |
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Invention
|
System and method for intelligent task management and routing. Systems and methods for routing ta... |
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Invention
|
Flow designer for contact centers. A system for managing an interaction flow which includes a pro... |
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Invention
|
Flow designer for contact centers. In a system for managing an interaction flow for a contact cen... |
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Invention
|
System and method for quality management platform. A system includes a contact center to provide ... |
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Invention
|
Visual interactive voice response system. A request is received from a communications device to e... |
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Invention
|
Proactive knowledge offering system and method. A system and method for proactively making knowle... |
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2015
|
Invention
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System and method for anticipatory dynamic customer segmentation for a contact center. ABSTRACT A... |
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Invention
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System and method for anticipatory dynamic customer segmentation for a contact center. A system a... |
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Invention
|
Media channel management apparatus for network communications sessions. A system includes: a comp... |
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2014
|
Invention
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System and method for customer experience management. A system and method for managing a customer... |
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Invention
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Multi-channel delivery platform. A request to execute an interaction site for enabling communicat... |
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G/S
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Providing temporary use of on-line non-downloadable software and applications for an organization... |
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2013
|
G/S
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Computer software for contact center management \. Cloud computing software for use in contact ce... |
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2008
|
G/S
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Customization and implementation of computer software for contact center management. |
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1998
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G/S
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Computer software for computerized telecommunications and telephony control for call center manag... |
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G/S
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Computer software for computerized telecommunications and telephony control. Consulting services ... |
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1997
|
G/S
|
Computer software for call center management. |
|
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G/S
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Computer software for call center management. |
