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2024
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G/S
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Providing temporary use of non-downloadable cloud-based software featuring machine learning-based... |
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2012
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Invention
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Systems and methods for presenting end to end calls and associated information. Systems and metho... |
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2004
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G/S
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Computer software systems recommendation, design, development, implementation, integration, analy... |
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G/S
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Computer software for speech and language recognition and interpretation; customer response softw... |
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2002
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Invention
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Apparatus and method for visually representing behavior of a user of an automated response system... |
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Invention
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Apparatus and method for monitoring performance of an automated response system. An apparatus and... |
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Invention
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System and method for observing calls to a call center. An observation system for observation cal... |
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Invention
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Apparatus and method for visually representing events in calls handled by an automated response s... |
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Invention
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System and method for assessing a call center. A system for assessing an automated call routing s... |
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Invention
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Apparatus and method for logging events that occur when interacting with an automated call center... |
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Invention
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System and method for annotating recorded information from contacts to contact center. A system f... |
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Invention
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Apparatus and method for quantifying an automation benefit of an automated response system. An au... |
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Invention
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Apparatus and method for analyzing routing of calls in an automated response system. A system for... |
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Invention
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Apparatus and method for analyzing an automated response system. A system for analyzing an intera... |
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1998
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G/S
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TELEPHONE COMMUNICATIONS SERVICES, NAMELY, HANDLING CUSTOMER COMPLAINTS AND QUESTIONS DURING DISA... |
