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2021
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Invention
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Technologies for automated generation of contact center system embeddings. A method for automated... |
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2020
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Invention
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Systems and methods relating to automation for personalizing the customer experience. A method fo... |
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Invention
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Systems and methods relating to customer experience automation. A computer-implemented method rel... |
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Invention
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Systems and methods relating to customer experience automation. A computer-implemented method for... |
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Invention
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Systems and methods relating to customer experience automation. A method for personalizing a deli... |
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Invention
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Emotion detection in audio interactions. A method comprising: receiving a plurality of audio segm... |
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Invention
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Contact center system and method for advanced outbound communications to a contact group. A metho... |
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Invention
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Systems and methods for dialog management. A method is presented for executing a dialog turn in a... |
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Invention
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System and method for managing a dialog between a contact center system and a user thereof. A roo... |
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Invention
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Systems and methods related to the utilization, maintenance, and protection of personal data by c... |
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Invention
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Automated configuration and deployment of contact center software suite. A method for automated d... |
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Invention
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Training set generation for speech recognition model. A method including: receiving input audio f... |
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Invention
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Method and system for improvement profile generation in a skills management platform. A system an... |
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Invention
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Systems and methods facilitating bot communications. A method for delivering messages from custom... |
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Invention
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Systems and methods relating to chat interfaces. A method for orchestrating a chat interaction wi... |
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Invention
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System and method for adding content to contact center interactions. A system and method are pres... |
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Invention
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System and method for multimedia contact center interactions via an audiovisual asynchronous chan... |
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Invention
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System and method for providing contextual summaries in interaction transfer. A system and method... |
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Invention
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A system and method for analyzing web application network performance. A system and method are pr... |
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Invention
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Unsupervised adaptation of sentiment lexicon. A method, system, and computer program product for ... |
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Invention
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System and method for customer journey event representation learning and outcome prediction using... |
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Invention
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System and method for assisting agents via artificial intelligence. A system and method for handl... |
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2019
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Invention
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System and method for delivering modular tools. A system and method are presented for delivering ... |
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Invention
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System and method for hybridized chat automation. In a system for managing blended agent and auto... |
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Invention
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Method and system to predict workload demand in a customer journey application. A system and meth... |
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Invention
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Systems and methods for automating customer interactions with enterprises. A method for automatin... |
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Invention
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System and method for a multiclass approach for confidence modeling in automatic speech recogniti... |
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2018
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Invention
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System and method for omni-channel notification and selection. A system and method are presented ... |
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Invention
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System and method for speech-based interaction resolution. A method for automatically retrieving ... |
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2017
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Invention
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System and method for determining moderate customer dissatisfaction. A system and method are pres... |
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Invention
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System and method for parameterization of speech recognition grammar specification (srgs) grammar... |
