Genesys Telecommunications Laboratories, Inc.

United States of America

 
Total IP 750
Total IP incl. subs 754 (+ 4 for subs)
Total IP Rank # 1,681
IP Activity Score 3.1/5.0    232
IP Activity Rank # 3,033
Parent Entity Greeneden U.S. Holdings II, LLC
Dominant Nice Class Scientific, technological and in...

Patents

Trademarks

618 6
5 0
121 0
0
 
Last Patent 2022 - Confidence classifier within con...
First Patent 1988 - Method to facilitate a reply to ...
Last Trademark 2021 - NGAGEMENT
First Trademark 2014 - PURECLOUD PLATFORM

Subsidiaries

3 subsidiaries with IP (4 patents, 0 trademarks)

1 subsidiaries without IP

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Industry (Nice Classification)

Latest Inventions, Goods, Services

2022 Invention System and method for multimedia contact center interactions via an audiovisual asynchronous chan...
2021 Invention Punctuation and capitalization of speech recognition transcripts. A method comprising: receiving ...
Invention Escalation management and journey mining. The journeys and/or timelines of multiple customers may...
Invention Systems and methods related to applied anomaly detection and contact center computing environment...
Invention Method and system for robust wait time estimation in a multi-skilled contact center with abandonm...
Invention System and method for providing personalized context. A system including a mobile application on ...
Invention Confidence classifier within context of intent classification. A method of applying a confidence ...
Invention Systems and methods for conducting an automated dialogue. A method for conducting an automated di...
Invention Technologies for transforming a data display. A method for transforming a first data display into...
Invention Method and system for dynamic adaptive routing of deferrable work in a contact center. A method f...
Invention Method and system for dynamic adaptive routing of deferrable work in a contact center. A method ...
Invention Systems and methods relating to bot authoring by mining intents from natural language conversatio...
Invention Systems and methods relating to bot authoring by mining intents from conversation data using know...
Invention Systems and methods related to predicting and preventing high rates of agent attrition in contact...
Invention Systems and methods relating to post-purchase support of customers. A method facilitating a cust...
Invention Systems and methods relating to post-purchase support of customers. A method facilitating a custo...
Invention Systems and methods relating to asynchronous resolution of customer requests in contact center. A...
Invention Method and system for scalable contact center agent scheduling utilizing automated ai modeling an...
Invention Cumulative average spectral entropy analysis for tone and speech classification. A contact center...
Invention System and method for personalization as a service. A method related to customers orchestrating e...
Invention Method and system for generating staffing requirements for deferred work in a contact center envi...
Invention Systems and methods relating to bot authoring by mining intents from conversation data via intent...
Invention Customer experience analytics. A method for configuring a selected application of a contact cent...
Invention Automated customer interaction quality monitoring. A system comprising: at least one hardware pr...
Invention Automated customer interaction quality monitoring. A system comprising: at least one hardware pro...
Invention System and method for conducting an automated interview session. A method for conducting an autom...
G/S ONLINE NON-DOWNLOADABLE CLOUD COMPUTING SOFTWARE FOR EMPLOYEE ENGAGEMENT FOR CONTACT CENTERS; SOF...
G/S PROVIDING ONLINE NON-DOWNLOADABLE CLOUD COMPUTING SOFTWARE FOR EMPLOYEE ENGAGEMENT FOR CONTACT CE...
2020 Invention Punctuation and capitalization of speech recognition transcripts. A first text corpus comprising ...
Invention Systems and methods relating to automation for personalizing the customer experience. A method f...
Invention System and method for predicting performance for a contact center via machine learning. A system ...
Invention Systems and methods for dialog management. A method is presented for executing a dialog turn in ...
Invention System and method for managing a dialog between a contact center system and a user thereof. A roo...
Invention System and method for managing a dialog between a contact center system and a user thereof. A com...
Invention System and method for managing a dialog between a contact center system and a user thereof. A pro...
G/S Recorded and downloadable computer software for debt collection and recovery and management of re...
Invention Systems and methods related to the utilization, maintenance, and protection of personal data by c...
G/S DOWNLOADABLE COMPUTER SOFTWARE FEATURING A DOWNLOADABLE MOBILE DEVICE APPLICATION FOR FACILITATIN...
G/S INTERNET-BASED TELEPHONY SERVICES, NAMELY, VOICE OVER INTERNET PROTOCOL (VOIP) SERVICES, PROVIDIN...
Invention System and method for creating bots for automating first party touchpoints. A system and method a...
Invention Systems and methods related to automated transcription of voice communications. A method for sele...
Invention Systems and methods relating to emotion-based action recommendations. A system and method are pre...
Invention Systems and methods for multi-factor verification of users using biometrics and cryptographic seq...
2019 Invention Systems and methods relating to customer experience automation. A method for personalizing a deli...
Invention Systems and methods relating to customer experience automation. A computer-implemented method for...
Invention Systems and methods relating to customer experience automation. A computer-implemented method rel...
Invention Emotion detection in audio interactions. A method comprising: receiving a plurality of audio segm...
Invention System and method for predicting performance for a contact center via machine learning. A system...
Invention Method and system for improvement profile generation in a skills management platform. A system a...
Invention Systems and methods facilitating bot communications. A method for delivering messages from custom...
2014 G/S Telecommunications services, namely, Voice over Internet Protocol (VoIP) services and hosted priv...