Goods & Services

Computer hardware and software for use in the fields of customer service and engagement, customer and employee support, employee and operations management, and compliance and security management incorporating workforce engagement software, namely, software for workforce forecasting and scheduling, knowledge and employee assistance, quality assurance, operational insights and analytics, and operational and performance management; software for self-service, namely, intelligent virtual assistants, web and mobile self-service, and social communities; software for experience management, namely, software for capturing and correlating voice, video, email, text, chat, social digital, and survey interactions with customers for the purpose of improving customer service and experience; software for enterprise recording to enhance regulatory compliance and /or minimize fraud, namely, omnichannel recording of voice, text, screen, and / or video, compliance recording, voice biometrics and authentication, and real-time analysis of caller behavior and related call parameters to detect potential fraud. IT consulting services in the fields of business enterprise solutions, computer software, hardware, and cloud deployment, self-service and automation, telecommunications, digital security and surveillance, computer and telecommunication networks and multimedia.

Goods & Services

Business consultation and assistance services, namely, collecting, analyzing and/or reporting real-time customer feedback, comments, and data regarding consumer experiences with particular businesses, brands, products and/or services; Business consultation and assistance services, namely, providing assessments of consumer feedback about particular businesses, brands, products and/or services in an effort to improve consumer experience; Business consultation services, namely, design, implementation, and/or analysis of real-time customer feedback systems. Software-as-a-Service (SaaS) services featuring software for use in collecting, analyzing and/or reporting real-time customer feedback, comments, and data concerning a consumer's experience with websites, web-based applications, mobile applications, mobile platforms, brick-and-mortar properties, at the point-of-sale, and with individual products and services; Technical support, namely, troubleshooting and/or monitoring of computer software for real-time customer feedback.

Goods & Services

Computer software for use in collecting, analyzing and/or reporting real-time customer feedback, comments, and data regarding consumer experiences. Business consultation and assistance services, namely, collecting, analyzing and/or reporting real-time customer feedback, comments, and data regarding consumer experiences with particular businesses, brands, products and/or services; Business consultation and assistance services, namely providing assessments of consumer feedback about particular businesses, brands, products and/or services in an effort to improve consumer experience; Business consultation services, namely, design, implementation, and/or analysis of real-time customer feedback systems. Software-as-a-Service (SaaS) services featuring software for use in collecting, analyzing and/or reporting real-time customer feedback, comments, and data concerning a consumer's experience with websites, web-based applications, mobile applications, mobile platforms, brick-and-mortar properties, at the point-of-sale, and with individual products and services; Technical support, namely, troubleshooting and/or monitoring of computer software for real-time customer feedback.

Goods & Services

Cloud computing services, namely, the provision of software for customer relationship management, network, hardware, data management, and workforce optimization for use in customer contact centers; none of the aforesaid services relating to the metal or steel industries.

Goods & Services

Computer consultation and computer diagnostic services in the field of functionability, usability and effectiveness of web-based applications; monitoring of computer systems in the field of functionability, usability and effectiveness of web-based applications.

Goods & Services

Computer consultation and computer diagnostic services in the field of functionability, usability and effectiveness of web-based applications; monitoring of computer systems in the field of functionability, usability and effectiveness of web-based applications.

Goods & Services

Computer hardware, namely, IP-based network video recorder for use in the collection, retention, storage and analysis of business intelligence. Instruction manuals in printed form.

Goods & Services

Computer software to monitor web sites for others. Computer services, namely designing and implementing web site monitoring systems; and providing measurement evaluations of the use and design of web sites.