HUMAN ASSISTED VIRTUAL AGENT SUPPORT
| Register | USPTO Patent |
|---|---|
| Application Number | 17783045 |
| Status | Pending |
| Filing Date | 2019-12-20 |
| First Publication Date | 2023-01-19 |
| Publication Date | 2023-01-19 |
| Owner | Hewlett-Packard Development Company, L.P. (USA) |
| Inventor |
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Abstract
Aspects of human assisted virtual agent support are discussed. A conversation between a user and a virtual agent may be monitored. A probability of the user abandoning the conversation may be predicted and a notification may be provided to a human agent to provide assistance in the conversation based on the probability.IPC Classes ?
- H04M 3/51 - Centralised call answering arrangements requiring operator intervention
- H04M 3/527 - Centralised call answering arrangements not requiring operator intervention
- H04L 51/02 - User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
- G06N 20/00 - Machine learning