Register USPTO Patent
Application Number 17783045
Status Pending
Filing Date 2019-12-20
First Publication Date 2023-01-19
Publication Date 2023-01-19
Owner Hewlett-Packard Development Company, L.P. (USA)
  • Sait M A, Shameed
  • Damera Venkata, Niranjan
  • Sebastian, Kurian Chukirian


Aspects of human assisted virtual agent support are discussed. A conversation between a user and a virtual agent may be monitored. A probability of the user abandoning the conversation may be predicted and a notification may be provided to a human agent to provide assistance in the conversation based on the probability.

IPC Classes  ?

  • H04M 3/51 - Centralised call answering arrangements requiring operator intervention
  • H04M 3/527 - Centralised call answering arrangements not requiring operator intervention
  • H04L 51/02 - User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
  • G06N 20/00 - Machine learning