HUMAN ASSISTED VIRTUAL AGENT SUPPORT
|First Publication Date||2023-01-19|
|Owner||Hewlett-Packard Development Company, L.P. (USA)|
AbstractAspects of human assisted virtual agent support are discussed. A conversation between a user and a virtual agent may be monitored. A probability of the user abandoning the conversation may be predicted and a notification may be provided to a human agent to provide assistance in the conversation based on the probability.
IPC Classes ?
- H04M 3/51 - Centralised call answering arrangements requiring operator intervention
- H04M 3/527 - Centralised call answering arrangements not requiring operator intervention
- H04L 51/02 - User-to-user messaging in packet-switching networks, transmitted according to store-and-forward or real-time protocols, e.g. e-mail using automatic reactions or user delegation, e.g. automatic replies or chatbot-generated messages
- G06N 20/00 - Machine learning